Fraud Prevention Center
On 21 March 2023, the Fraud Prevention Centre was inaugurated, a centre that monitors 24 hours a day the security of transactions carried out in the more than 12,700 Post Offices across the country and online, through payment cards, e-commerce transactions and those of Poste Vita’s insurance business.
The centre employs more than 100 specialists with long experience in the field of financial and cyber security, together with young graduates selected from top Italian universities. In support of the specialists who govern the entire control process, from prevention to the management of suspicious transactions, the Centre adopts the most advanced technologies in Fraud Management and Fraud Intelligence to further raise the level of security of the financial activities of the entire Group and strengthen the tools to protect citizens against offences and fraud.
The Centre is an example of Poste Italiane’s innovative capacity also in the field of security because it adopts a very effective integrated operating model that has increased its prevention capacity in the face of the continuous increase in the number of physical and digital transactions each year between Poste Italiane’s different business areas.