The Strategic Business Unit shows, one year ahead of the Plan’s forecasts, the historic milestone of an operational break-even. This result benefited from both the growth in external revenue, thanks in part to the contribution of the €109 million capital gain related to the sender transaction, and the growth in revenue from the placement of products/services of the other segments on the distribution network. The operating profit absorbed the increase in costs generated by inflationary pressures (€55 million) and the extraordinary performance bonus paid to employees in November (€133 million).
Results and KPIs
| Mail, Parcels and Distribution (€m) | 2023 | 2022 | Changes | % |
|---|---|---|---|---|
| External revenue | 3,746 | 3,651 | +95 | +2.6% |
| Revenue from other sectors | 5,244 | 4,862 | +383 | +7.9% |
| Total revenue | 8,991 | 8,513 | +478 | +5.6% |
| Costs | 8,987 | 8,799 | +188 | +2.1% |
| Costs vs. other sectors | 46 | 39 | +8 | +19.8% |
| Total costs | 9,033 | 8,838 | +195 | +2.2% |
| EBIT | (43) | (326) | +283 | +86.9% |
| NET RESULT | (46) | (361) | +315 | +87.3% |
| Operative KPIs | 2023 | 2022 | Changes | % |
|---|---|---|---|---|
| Mail and parcels |
|
|
|
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| Revenue/FTE (€k) | 76 | 72 | +5 | +6.4% |
| Parcels that can be delivered as standard mail (volumes in m) | 90 | 71 | +19 | +26.9% |
| New Punto Poste Network (number of lockers and alternative collection points) | 15,724 | 15,117 | +607 | +4.0% |
| Incidence of parcels delivered using alternative channels1(%) | 7.7 | 6.0 | +1.7 | +28.8% |
| Distribution |
|
|
|
|
| Number of customers (m) | 35.1 | 35.1 | (0.0) | -0.1% |
| Number of Post Offices | 12,755 | 12,755 | - | n.s. |
| Rooms dedicated to consultancy | 7,907 | 7,853 | +54 | +0.7% |
| Postamat ATM network | 8,135 | 8,118 | +17 | +0.2% |
| ESG |
|
|
|
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| Green fleet (electric vehicles) | 5,822 | 3,653 | +2,169 | +59.4% |
| Electric charging points installed | 4,637 | 3,012 | +1,625 | +40.5% |
| Smart mailboxes | 707 | 418 | +289 | +69.1% |
| No. buildings involved in the Smart Building project2 | 2,010 | 1,617 | +393 | +23.4% |
| Photovoltaic Panels (no. of buildings) | 308 | 163 | +145 | +89.0% |
1 Third-party networks. Calculated as parcel volumes delivered on the Punto Poste network (Lockers, tobacconists and other collect points) on total B2C parcel volumes.
2 Automated and remote management of buildings to achieve energy efficiencies.
Title: Market Revenues
(data in millions of euros)
| 2023 | 2022 | Change | Change % | |
|---|---|---|---|---|
| 2,070 | 2,066 | +0.2% | ||
| Parcels | 1,395 | 1,395 | +0.0% | |
| Others | 281 | 190 | +47.9% | |
| Total | 3,746 | 3,651 | +95 | +2.6% |
(data in millions of euros)
| 4Q 2023 | 4Q 2022 | Change | Change % | |
|---|---|---|---|---|
| 551 | 556 | -1.0% | ||
| Parcels | 403 | 404 | -0.3% | |
| Others | 38 | 43 | -11.6% | |
| Total | 991 | 1,003 | -12 | -1.2% |
Leading logistics player with the aim of consolidating its presence in the parcels and express courier sector and growing in integrated logistics.
- Evolution of the logistics network
- B2X market leadership
- Growing in integrated logistics
| SEGMENT | OPERATING REVIEW | PILLAR |
|---|---|---|
| PARCELS/LOGISTICS | In March 2023, the partnership between MLK Deliveries SpA and the company Mazzocco Srl was finalised, to enable the logistics operator for controlled temperature transport38, in order to build a unique offer39 dedicated mainly to Italian food and wine SMEs. During the year, a pilot delivery chain was launched in major Italian cities40. In January 2024, the joint venture MLK Fresh was established between the two companies and the new product Postegofresh was launched. | Image
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| With a view to the continuous development of the offer and business, there was continued marketing of the new Offer of Integrated Logistics, which began in 2022 and aims to position Poste Italiane as a Logistics Solution Provider41 in the Integrated Logistics market and, since April 2023, the new Logistics Hub in Vidigulfo (Pavia) has been in operation. With a surface area of 62,000 sqm and 74,000 pallet spaces, it is the largest of the Poste Italiane’s warehouses. The site handles the order of an important customer who has entrusted the Group with the entire activity of storage, order picking and distribution of its products for its shops located in Central-Northern Italy. | Image
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| At the end of July 2023, the Poste Italiane new offer dedicated to cancer prevention campaigns, organised by local health authorities and hospitals in order to increase their participation, was launched on an experimental basis. The initiative offers the possibility of home collection of diagnostic samples self-collected by citizens participating in screening campaigns and their return to the relevant ASL laboratory. | Image
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On 27 June 2023, the new universal service tariffs were defined by AGCom Resolution 160/23/CONS, which came into force on 24 July 2023. On 18 December 2023, the second phase of the tariff manoeuvre for domestic and international mail and notification services came into force. In particular, the price lists of services/ products other than retail, within the scope of the Universal Service, were aligned with the maximum tariffs approved by AGCom Resolution. On 5 December 2023, the new prices for wholesale access offers to the delivery network and post office network for the year 2024 (effective 1 January 2024) were defined42. During 2023, prices were revised and annual volume brackets introduced for each type of P.O. box in order to improve the operational management of the service within the post office. The new prices and specifications take effect on 1 January 2024. For more information, please refer to the section “Regulatory context and evolution of the regulatory scenario” of the Mail, Parcels and Distribution SBU. | Image
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As of January 2023, the new product Atto Giudiziario Market Veloce43 was launched. The service replicates all the features and functionalities of the Judicial Document Market (tracking, notification and reporting) with improved service levels and dedicated forms. Since May 2023, the Online Judicial Document has been available, through which the judicial document can be sent via the Postaonline44 solution at any time directly from customers’ management software. | Image
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38 A mode of transport that involves maintaining a constant temperature inside the vehicle - whether hot or cold - whatever the outside temperature.
39 The offer includes the combination of logistics assets, such as logistics distribution platforms and a temperature-controlled last mile fleet, with scheduled delivery solutions.
The alliance between the two companies combines the technology of MLK Deliveries, which will receive customer bookings for scheduled deliveries, with the Mazzocco cold logistics platform.
40 At 31 December 2023, the provinces where the service is active are: Turin, Milan, Bergamo, Brescia, Pavia, Mantua, Cremona, Verona, Vicenza, Padua, Parma, Bologna, Modena, Reggio Emilia, Florence, Prato, Pistoia, Livorno, Rome, Empoli, Piacenza. In early 2024, the service was also extended to the cities of Genoa and Pisa.
41 Single logistics provider able to offer services covering the entire customer supply chain, from warehousing to distribution to the final recipient.
42 AGCom Decision 302/23/CONS
43 Judicial Document Market Veloce is used for the notification of traffic violations and administrative acts (e.g. for acts relating to taxes).
44 The service is provided in accordance with Law no. 890 of 20 November 1982 “Notification of documents by post and communications by post connected with the notification of judicial documents”.