Materiality matrix
The materiality matrix, shown below, graphically represents the result of the process of identifying priority issues starting from the assessment of the materiality of the impacts related to them, according to a dual perspective: impact materiality and financial materiality. Each of the 18 material themes is associated with an impact materiality value and a financial materiality value, obtained by multiplying the magnitude and probability of the individual impacts pertaining to the same material theme. The order of priority of the topics was established on the basis of the values obtained and through the definition of a materiality threshold.
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Outside-In Perspective (From most relevant to least relevant)
| Relevance | Topic | Scope |
|---|---|---|
| Very Significant | Innovation and digitization of products, services, and processes | Society |
| Very Significant | Quality and Customer Experience | Society |
| Very Significant | Employee training and development | Personnel |
| Very Significant | Financial inclusion | Society |
| Very Significant | Employee welfare and well-being | Personnel |
| Very Significant | Working with transparency and integrity | Corruption |
| Very Significant | Environmental impacts of buildings | Environment |
| Very Significant | Cybersecurity, Information Security, and Privacy | Society |
| Very Significant | Health and safety at work | Personnel |
| Significant | Supporting socio-economic development of the territory | Society |
| Significant | Dialogue and transparency with institutions | Society |
| Significant | Protection of human rights in the company | Human Rights |
| Significant | Environmental impacts of logistics | Environment |
| Significant | Legality and ESG integration in the procurement process | Society |
| Significant | Relations with social partners | Personnel |
| Significant | Equal opportunities in career paths | Personnel |
| Significant | ESG integration in investment policies | Cross-cutting |
| Significant | ESG integration in insurance policies | Cross-cutting |
Inside-Out Perspective (From most relevant to least relevant)
| Relevance | Topic | Scope |
|---|---|---|
| Very Significant | Innovation and digitization of products, services, and processes | Society |
| Very Significant | Health and safety at work | Personnel |
| Very Significant | Supporting socio-economic development of the territory | Society |
| Very Significant | Equal opportunities in career paths | Personnel |
| Very Significant | Protection of human rights in the company | Human Rights |
| Very Significant | Working with transparency and integrity | Corruption |
| Very Significant | Quality and Customer Experience | Society |
| Very Significant | Relations with social partners | Personnel |
| Very Significant | Legality and ESG integration in the procurement process | Society |
| Very Significant | Cybersecurity, Information Security, and Privacy | Society |
| Very Significant | Environmental impacts of logistics | Environment |
| Very Significant | Environmental impacts of buildings | Environment |
| Very Significant | Employee training and development | Personnel |
| Very Significant | Financial inclusion | Society |
| Significant | ESG integration in investment policies | Cross-cutting |
| Significant | Employee welfare and well-being | Personnel |
| Significant | Dialogue and transparency with institutions | Society |
| Significant | ESG integration in insurance policies | Cross-cutting |
Description of material topics
| MATERIAL TOPICS | WHAT THIS MEANS FOR POSTE ITALIANE |
|---|---|
| Innovation and digitisation of products, services and processes | Contribute to the modernisation of Italy and digital and technological evolution through the development of new products and services and the adoption of digital technologies to be incorporated into products, services and business processes, in order to timely respond to changes in scenario, new customer needs and opportunities offered by social and environmental changes. |
| Quality and customer experience | Respect implementation deadlines and procedures for activities (level of service and performance) and provide customers with a quality experience that goes beyond making use of a traditional product or service. In addition, build a relationship of trust by activating customer engagement channels to be always informed on customers' expectations, needs and satisfaction regarding products and services offered, and correctly handle complaints. |
| Staff training and development | Guarantee our employees ongoing development of their knowledge and skills and the opportunity to reach their full potential through training courses aimed at ensuring growth and strengthening of know-how in line with the needs they and the market have expressed, also with a view to better managing business and organisational changes. |
| Work with transparency and integrity | Prepare appropriate internal control measures and spread a corporate culture within the organisation based on integrity, professional ethics and honesty in order to build relationships of trust with its stakeholders and conduct its activities correctly and transparently in every single operation, especially in combating active and passive corruption. |
| Support for the socioeconomic development of local communities | Contribute to Italy's socio-economic well-being through direct, indirect and induced impacts in local areas (e.g. in terms of GDP and employment), and initiate or support social activities that respond to the needs expressed by society, including those identified through dialogue and collaboration with the third sector. |
| Occupational health and safety | Safeguard our people's health, safety and physical and mental integrity, also in terms of workplace quality, and foster the development of a robust in-company culture in compliance with the highest national and international standards in this regard. |
| Financial inclusion | Extend the financial products and services offering to traditionally excluded categories, in order to guarantee access to services that are essential for economic livelihoods, and make the customer purchasing experience more aware via financial education initiatives, especially with regard to savings, investment, payments, pensions and insurance. |
| Protection of human rights at the Company | Guarantee the protection of human rights and the promotion of non-discriminatory behaviours within the Group, including through compliance with recognised standards, incorporation of the risk of violation within the Group's risk assessment model, and development of diversity elements (in terms of differences in age, gender, knowledge and experience) which foster the development of a "corporate culture" and a response to new challenges and market opportunities. |
| Cybersecurity, IT Security and Privacy | Guarantee the privacy of customers' data, protect intellectual property and provide an effective management system for IT security and cyber security in order to ensure business continuity, protect the information assets of the Company, customers and other stakeholders, and the security of transactions. |
| Environmental impacts of real estate facilities | Spread a culture of respect for the environment and adopt concrete solutions for the efficient management of energy resources, water resources and waste, from a circular economy standpoint. For example, procurement of renewable energy, installation of renewable energy production plants, building efficiency projects, organisation of separated waste collection, etc. |
| Staff welfare and well-being | Provide staff with modern, flexible working tools and models that respond to specific personal needs and ensure work-life balance (e.g. smart working initiatives, improved maternity and paternity arrangements, the provision of benefits in the field of healthcare, etc.). |
| Legality and incorporation of ESG criteria within the procurement process | Procurement processes based on pre-contractual and contractual behaviours aimed at achieving complete respect of legality and transparency, and adoption of selection, assessment and monitoring criteria to measure the social and environmental performance of suppliers, in order to guarantee high levels of functionality and quality for supplies and mitigate ESG risks. |
| Equal career development opportunities | Ensure equal opportunities in the development of individual careers, by promoting career development paths for all employees regardless of their personal characteristics (age, gender, sexual orientation, disability, ethnic origin, nationality, political opinions and religious beliefs) in accordance with the principles of impartiality and non-discrimination. |
| Relations with social partners | Consider dialogue with personnel and trade union representatives as essential in finding shared solutions relating to issues that can have significant impacts on the organisation, the business and above all human capital, a vital corporate asset for the Company. |
| Environmental impacts of logistics | Monitor the environmental impact of logistics activities and encourage a process of change aimed at safeguarding the environment by adopting lower-impact solutions regarding the provision of postal and logistics services, including: the use of hybrid/electric vehicles, rationalisation of distances travelled, correct waste management, development of recharging infrastructure for customers' vehicles. |
| Dialogue and transparency in relations with the authorities | Promote systematic and transparent dialogue with national and local authorities, based on a quest for shared solutions that makes it possible to respond to communities' social needs, positively affecting the social fabric in the areas in which the Company operates and, at the same time, increasing competitiveness and business continuity. |
| Integration of ESG factors into investment policies | Incorporate ESG aspects within the investment process in order to better manage non-financial risks and consider new investment opportunities that also support sustainable development and a low-carbon future. |
| Integration of ESG factors into insurance policies | Incorporate ESG aspects within insurance policies, insurance product development strategies and customer communications. |