Our Sustainability Strategy

Poste Italiane’s Sustainability Strategy consists of the ESG Strategic Plan and a set of Sustainability Policies. The main objective is the achievement of national and international targets for social and environmental development. This Strategy is consistent with Poste Italiane’s activities and business criteria, within the broader strategic framework defined by the Group.

The ESG Strategic Plan encompasses all the specific objectives and targets, both qualitative and quantitative, that the Group has set for the purpose of continuously improving its sustainability performance. In addition, the policies adopted incorporate all the principles, qualitative objectives and different management methods, regulating in a synergistic manner the various issues that emerged from the materiality analysis and the areas required by Legislative Decree no. 254/2016. 

To identify current and potential positive and negative impacts, an in-depth scenario analysis was conducted on the Group’s activities, its business relations, the sustainability context in which it operates and the expectations of its stakeholders. This analysis took into account the provisions of regulatory sources and the main international sustainability guidelines, the Strategic Plan and the Group’s risk management model, as well as the requirements of themain questionnaires prepared by ESG rating agencies and analyses of current industry trends.
In the assessment phase, the materiality of the identified impacts was defined through the direct involvement of stakeholders. Below is the list of impacts submitted for evaluation by the Group’s stakeholders.

Material sustainability themes for Poste Italiane

PILLARS	MATERIAL TOPICS	IMPACTS
TRANSPARENCY AND INTEGRITY Immagine	Work with transparency and integrity	Increased awareness of the relevance of compliance issues
		Compliance of its internal control system
	Legality and incorporation of ESG criteria within the procurement process	Compliance with social and environmental standards along the value chain
		Raising supplier awareness of ESG issues
PEOPLE DEVELOPMENT Immagine	Staff training and development	Developing employees' skill
		Employee Engagement
	Staff welfare and well-being	Work-life balance
		Employee satisfaction
	Relations with social partners	Involvement of social partners
		Respect for workers' rights
	Occupational health and safety	Accidents, injuries and occupational illnes
		Culture of safety
DIVERSITY AND INCLUSION Immagine	Protection of human rights at the Company	Awareness of human rights issues
		Affirmation of an inclusive corporate culture
	Equal career development opportunities	Supporting parenting
		Gender pay gap
CREATING VALUE FOR THE COUNTRY Immagine	Support for the socioeconomic development of local communities	Well-being of citizens
		Social and economic development of local communities
	Dialogue and transparency in relations with the authorities	Opportunities for the country's development and growth
		Supporting institutions
	Financial inclusion	Financial Skills Development
		Digitalisation of financial services
GREEN TRANSITION Immagine	Environmental impacts of real estate facilities	Production of building-related emissions
		Consumption of natural resources and production of waste
	Environmental impacts of logistics	Production of logistics-related emissions
		Consumption of natural resources and production of waste
CUSTOMER EXPERIENCE Immagine	Quality and customer experience	Customer satisfaction Modernisation of processes and services offered
	Cybersecurity, IT Security and Privacy	Data leakage and theft
		Breach of privacy
INNOVATION Immagine	Innovation and digitisation of products, services and processes	Digital transformation of the country
		Development of innovative logistics systems
SUSTAINABLE FINANCE Immagine	Integration of ESG factors into investment policies	Sustainable growth of the country through its investing activities
		Responsible investment practices
	Integration of ESG factors into insurance policies	Sustainable growth of the country through its insurance products
		Responsible insurance practices

According to the inside-out perspective, the Company has examined the material current or potential impacts on people and the environment directly related to its activities, products and services, including activities upstream and downstream of its value chain. in addition, from a financial materiality perspective, it considered the sustainability risks and opportunities that may positively or negatively influence future cash flows and thus create or erode corporate value in the short, medium or long term, affecting its development, performance and positioning.

Stakeholder engagement

With the aim of contributing to the creation of shared value for the Company and all its stakeholders, Poste Italiane also integrates into its Sustainability Strategy the needs expressed by those directly and indirectly involved in the Group’s activities. Consideration of stakeholders’ requests allows the Group to maintain a relationship of trust and transparency in the social and economic context in which it operates and, at the same time, strengthen its reputation.

POSTE ITALIANE’S STAKEHOLDER ENGAGEMENT METHODS

Through the Strategic Plan, Poste Italiane aims to achieve responsible growth and accompany the country’s path of sustainability and social inclusion.

In defining the investment choices of the Plan, the contribution of each intervention to the Group’s 8 Sustainability Pillars was also assessed.

STRATEGIC PILLAR	MATERIAL TOPIC	SDG	KEY MEASUREMENT INDICATORS	CAPITALS IMPACTED
INTEGRITY AND TRANSPARENCY Immagine	Work with transparency and integrity	Immagine	GRI 2-27 Compliance with laws and regulations GRI 205 Anti-Corruption GRI 207 Taxes GRI 415 Public Policy	INTELLECTUAL FINANCIAL
	Legality and incorporation of ESG criteria within the procurement process	Immagine	Existing tenders that incorporate specific environmental criteria	NATURAL FINANCIAL
			Existing tenders that incorporate specific social criteria	HUMAN SOCIAL-RELATIONAL FINANCIAL
		Immagine Immagine	GRI 301 Materials	NATURAL PHYSICAL-STRUCTURAL
PEOPLE DEVELOPMENT Immagine	Staff training and development	Immagine	GRI 404 Training and Education	INTELLECTUAL HUMAN
	Staff welfare and well-being	Immagine Immagine	GRI 2-7 Employees GRI 2-8 Workers who are not employees GRI 401 Employment	HUMAN
	Relations with social partners	Immagine	GRI 2-30 Collective bargaining agreements GRI 402 Labour/Management Relations	SOCIAL-RELATIONAL
	Occupational health and safety	Immagine Immagine	GRI 403 Occupational Health and Safety	HUMAN
DIVERSITY AND INCLUSION   Immagine	Protection of human rights at the Company	Immagine Immagine	GRI 405 Diversity and Equal Opportunity	HUMAN SOCIAL-RELATIONAL
	Equal career development opportunities	Immagine	GRI 404 Training and Education
CREATING VALUE FOR THE COUNTRY Immagine	Support for the socioeconomic development of local communities	Immagine Immagine Immagine Immagine	GRI 203 Indirect economic impacts	PHYSICAL-STRUCTURAL SOCIAL-RELATIONAL
	Dialogue and transparency in relations with the authorities	Immagine	Monetary contributions related to activities with the ability to influence public policies	SOCIAL-RELATIONAL
	Financial inclusion	Immagine	New customers in the categories most at risk of financial exclusion as a percentage of total new acquisitions	SOCIAL-RELATIONAL FINANCIAL PHYSICAL-STRUCTURAL
GREEN TRANSITION   Immagine	Environmental impacts of logistics	Immagine Immagine Immagine Immagine Immagine	GRI 302 Energy GRI 305 Emissions	PHYSICAL-STRUCTURAL NATURAL
	Environmental impacts of real estate facilities	Immagine Immagine Immagine Immagine	GRI 302 Energy
		Immagine Immagine Immagine	GRI 303 Water and Effluents GRI 306 Waste
		Immagine Immagine Immagine Immagine	GRI 305 Emissions
CUSTOMER EXPERIENCE   Immagine	Quality and customer experience	Immagine Immagine	Quality of universal service Customer experience in Post Offices Customer complaints by type Customer satisfaction Settlements	SOCIAL-RELATIONAL INTELLECTUAL FINANCIAL PHYSICAL-STRUCTURAL
	Cybersecurity, IT Security and Privacy	Immagine	GRI 418 Customer Privacy
INNOVATION   Immagine	Innovation and digitisation of products, services and processes	Immagine Immagine	Number of digital services offered Number of digital transactions	INTELLECTUAL PHYSICAL-STRUCTURAL FINANCIAL
SUSTAINABLE FINANCE   Immagine	Integration of ESG factors into investment policies	Immagine     Immagine	FS 11 Percentage of assets subject to positive and negative environmental/social screening ESG products and services related to Asset Management	SOCIAL-RELATIONAL FINANCIAL HUMAN INTELLECTUAL NATURAL
	Integration of ESG factors into insurance policies