Capitals and output

INPUT:

• Business continuity plan resources
• Equity and liabilities

OUTCOME:

• GRI 201-1 Economic value generated,
  distributed and retained
• FS11 Percentage of assets subject to positive
  and negative environmental or social screening

• Group financial position and cash flow
• Integration of ESG factors into investment
  policies
• Integration of ESG factors into insurance policies
• Indicators tables

INPUT:

• Corporate fleet data
• Air transport fleet data
• GRI 2-7 Widespread presence

OUTCOME:

• Number of digital services offered
• Number of contacts handled
• GRI 305 Emissions
• GRI 306 Waste
• GRI 305-4 Intensity of GHG emissions related
  to real estate facilities
• Wastewater reporting
• Dematerialisation of procedures and
  corresponding transactions

• Environmental impacts of real estate facilities
• Environmental impacts of logistics
• Innovation and digitisation of products,
  services and processes
• Indicators tables

INPUT:

• Business continuity plan resources
• GRI 205-1 Companies assessed for risks related to corruption and percentage of
  operations audited for risks related to corruption
• Specific training on procedures and policies of anti-corruption
• GRI 207-1 Approach to tax

OUTCOME:

• GRI 205-3 Reports managed by the Whistleblowing Committee
• GRI 418 Customer Privacy
• IT security and cyber security breaches
• Number of customers involved in IT security breaches
• Cases of bribery and corruption and corrective actions
• Anti-competitive practices
• GRI 415-1 Political contributions

• Work with transparency and integrity
• Cybersecurity, IT Security and Privacy
• Innovation and digitisation of products, services and processes
• Indicators tables

INPUT:

• GRI 2-7 Number of personnel by contract type and gender
• GRI 2-8 Number of non-employees by contract type and gender
• GRI 401 Employment
• GRI 403-5 Worker training on occupational health and safety
• GRI 404 Training and Education
• GRI 405 Diversity and Equal Opportunity
• GRI 412 Human Rights Assessment
• Number of participants in development programmes
• Average annual hours of training for employees by gender and category
• Training programmes and career development

OUTCOME:

• Workforce trends (employee turnover)
• GRI 403-9 Occupational accidents
• Diversity
• Number of cases of non-compliance with labour standards
• Disputes

• Work with transparency and integrity
• Protection of human rights at the Company
• Equal career development opportunities
• Occupational health and safety
• Staff training and development
• Staff welfare and well-being
• Indicators tables

INPUT:

• Suppliers with an ISO 14001 or EMAS certified environmental management system
• GRI 402 Labour/Management Relations
• GRI 203-1 Corporate giving and/or corporate citizenship initiatives
• Existing tenders that incorporate specific social criteria

OUTCOME:

• Number of contacts handled
• Customer satisfaction
• GRI 203 Indirect economic impacts
• Quality of the Universal Postal Service
• Customer experience in Post Offices
• Customer complaints by type
• Monthly complaints
• Settlements
• New customers in the categories most at risk of financial exclusion as a percentage of total
  new acquisitions
• FS14 ATMs for inclusion
• FS14 Post offices for cultural integration
   

• Protection of human rights at the Company
• Support for the socio-economic development of local communities
• Dialogue and transparency in relations with the authorities
• Relations with social partners
• Financial inclusion
• Quality and customer experience
• Legality and incorporation of ESG criteria within the procurement process
• Indicators tables

INPUT:

• GRI 301 Materials
• GRI 302 Energy
• GRI 303 Water and Effluents
• Total cost of energy purchased for real estate facilities
• Existing tenders that incorporate specific environmental criteria

OUTCOME:

• GRI 305 Emissions
• GRI 306 Waste
• GRI 305-4 Intensity of GHG emissions related to real estate facilities
• Wastewater reporting
• Weight of electricity consumption relating to real estate facilities by type of business

• Legality and incorporation of ESG criteria within the procurement process
• Environmental impacts of real estate facilities
• Environmental impacts of logistics
• Indicators tables