Payments and Mobile

The SBU performance at the end of 2023 proves to be solid and growing in all divisions compared to 2022; EBIT stood at €440 million (+16% compared to 2022) driven mainly by revenue from the collections and payments and electronic money segments, due to the growth of e-commerce and the acquisition of LIS Holding SpA, which more than offset the start-up costs of the energy business.

Results and KPIs

Payments and Mobile
(€m)		20232022

Changes

%

External revenue*

1,447

1,134

+312

+27.5%

Revenue from other sectors*

264

264

+0.2

+0.1%

Total revenue*

1,710

1,398

+313

+22.4%

Costs*

753

537

+216

+40.3%

Costs vs. other sectors*

518

482

+36

+7.5%

Total costs*

1,271

1,019

+252

+24.8%

EBIT

440

379

+60

+15.9%

EBIT Margin %

25.7%

27.1%

 

 

NET PROFIT

338

270

+68

+25.1%

*This item takes into account the management reclassification of costs related to the purchase of raw materials and the transportation of electricity and gas, which are classified as a direct reduction of revenues in the energy segment. Please refer to section 8.2 Other Information for a reconciliation with the respective accounting data.

 

Operative KPIs

2023

2022

Changes

%

E-money and payments

 

 

 

 

Total value of card transactions (“on us” and “off us”) (€m)1

80,275

71,390

+8,885

+12.4%

Total value of card transactions (“off us”) (€m)2

64,304

57,377

+6,927

+12.1%

Number of cards (m)3

29.6

28.9

+0.7

+2.4%

of which Environmentally Friendly Cards (m)

10.5

5.2

+5.4

+103.9%

of which Postepay Prepaid cards (m)

22.1

21.4

+0.7

+3.4%

of which Postepay Evolution cards (m)4

8.0

8.5

(0.5)

-6.3%

of which Postepay Connect (k)

0.6

0.5

+0.1

+21.7%

Number of card transactions (m)

7,607

7,092

+515

+7.3%

of which number of e-commerce transactions (m)5

607

512

+95

+18.6%

Incidence of Postepay top-ups on new channels6 (%)

80%

76%

-

-

TLC

 

 

 

 

SIM PosteMobile landlines and mobile telephones (stock in thousands)

4,732

4,815

(83)

-1.7%

of which mobile Sim (stock in thousands)

4,326

4,459

(133)

-3.0%

of which Sim Casa (stock in thousands)

360

356

+50

+14.0%

of which Sim Fibra (stock in thousands)

46

33

+14

+44.2%

Energy

 

 

 

 

Contracts signed (in thousands)7

530

47

+483

n.s.

n/s: not significant.
1 Transactions relating to payments made with Postepay Debit and Postepay on internal and external payment circuits (“on us” and “off us”).
2 Transactions relating to payments made with Postepay Debit and Postepay on external payment circuits (“off us”).
3 Includes PostePay cards and debit cards.
4 Including business customers and Postepay Connect.
5 Includes e-commerce transactions + web (on Poste Italiane’s digital properties). Incoming transfers are excluded from the perimeter.
6 Includes transactions carried out on third-party networks (Post Office Point Network, Tobacconists, HORECA and other LIS points) and digital channels (Poste Italiane Retail, Business and Other Digital Channel Properties).
7 The value refers to the period from the beginning of the service (June 2022) to December 2023.

 

EXTERNAL REVENUE (€m)

Title: Market Revenues

Category2022 (millions of euros)2023 (millions of euros)Change (in millions of euros)Change %
Energy017 n.s.
TLC319331 +3.8%
Collections and Payments233381 +63.2%
Money582717 +23.2%
Total1,1341,447+312+27.5%
CategoryQ4 2022 (millions of euros)Q4 2023 (millions of euros)Change (in millions of euros)Change %
Energyn.s.10 n.s.
TLC8284 +1.8%
Collections and Payments89107 +20.2%
Money178198 +11.3%
Total357399+42+11.8%

Postepay payments ecosystem and everyday needs at the heart of customer value creation and full development of the Open Payment Ecosystem.

  • Consolidation of leadership in digital payments and evolution towards an Instant Open Payment Ecosystem, also for connecting retail and microsmall business customer ecosystems
  • Focus on growth in the Fibre segment and retention of Mobile business
SEGMENTOPERATING REVIEWPILLAR
ENERGYThe energy offer is characterised by being 100% green for light and 100% compensated in terms of CO2 for gas.

In the first quarter of 2023, the Energy offer was launched on an omnichannel basis in the mass market and the first dedicated communication campaign was carried out. Communication activities continued in the third quarter with an “always on” presence on digital channels and in post offices. In September, in particular, communication on the offer was relaunched with a significant increase on off-line channels such as: TV, print and radio, as well as digital and post office channels; in December, communication activities continued on
offline and online channels.
Transizione green
ELECTRONIC MONEY/
COLLECTIONS
AND PAYMENTS		As part of the integration process of LIS, which was acquired in September 2022, the expansion of the services offered on the LIS point-of-sale network continued in 2023, with the launch of the “pay and collect” service112 and the withdrawal service using the Postepay app113. These services are accessible from LIS network points of sale operating with Postepay acquiring, in line with the Poste Italiane Group omnichannel strategy.
Icona innovazione

During 2023, support for government initiatives aimed at supporting specific population groups continued with the production and management of three new cards:  

  • the Postepay Borsa di Studio Card, which allows eligible persons to spend the amount on certain Merchant Category Codes114 indicated by the Ministry of Education and Merit;
  • the Dedicata a te Card, promoted by the Ministry of Agriculture, Food Sovereignty and Forestry for the purchase of essential foodstuffs only;
  • the IoStudio Postepay Card, intended for all students attending secondary schools and distributed annually at school.
Icona innovazione
In line with the ESG strategic objectives, the migration (renewals, replacements and first issues) of the Postepay card fleet towards cards made of environmentally sustainable material continued in 2023, the stock of which amounted to over 10 million at 31 December 2023.
Icona finanza sostenibile

112With this service, customers can withdraw cash at the LIS point of sale at the same time as a payment transaction with a payment card.
113 LISPAY’s withdrawal service on debit cards issued by PostePay, i.e. the possibility of making a withdrawal using the Postepay app for customers with debit cards linked to a postal current account.
114 A Merchant Category Code is a four-digit commodity code that classifies the type of goods or services offered by a company.