Digital innovation in the Company
Employee training
In the area of Information & Communication Technology, annual training plans were launched to develop, update and strengthen the skills required for the operation, management, development and security of ICT systems. An in-house catalogue of around 4,800 titles is available for this highly specialised context.
Continuing education plans continue as part of the partnerships with Microsoft Corporation on Azure topics (Cloud Computing, Data Analytics and Platforms) and with Amazon Web Services Inc. with the delivery of multiple specialised courses that delve into thematic areas such as: common AWS products, services and solutions, security engineering, advanced architecting, technical essentials.
At a transversal level, with the aim of automating and improving IT business processes, an IT Methodology training plan is in place, aimed at developing skills to support the adoption of Methodologies and Best Practices (e.g. Project Management, Lean Six Sigma, DevOps and Scrum and Design Thinking). Lastly, a specific initiative was launched dedicated to the resources operating in the newly established Data Office structure in the DTO area on Data Science & Analytics topics with the aim of exploring the essential elements of Data Literacy, raising awareness of the potential of introducing solutions that enhance Big Data & Analytics for business process innovation.
In the Customer Operations sector, particularly in the area of Customer Assistance, training initiatives were launched dedicated to specific targets such as Tutor Trainers, Operations Tutors and Financial Services Operators focused on the evolution of the assistance model towards a greater commercial proposition and an integrated and omnichannel customer experience. It is also worth mentioning the launch of a specific training project on Artificial Intelligence and Conversational Design dedicated to resources working in the Customer Service Models structure.