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Physical-structural capital
Structures, equipment and infrastructure that have an impact on efficiency and effectiveness
2023 Results
- 12,755 Post Offices and approximately 119 thousand employees (zero offices closed in Small Municipalities during the year)
- Omnichannel strategy: over 23 mln (+9% y/y) daily interactions and over 6 mln daily visitors on digital channels (+10% y/y)
- Third-party networks: roughly 51,000 physical contact points strengthened by the acquisition of LIS in September 2022
- 27 mln digital identities (SPID) issued (approximately 75% market share)
Related SDGs
We create value consistently with the United Nations Sustainable Development Goals framework.
